Shipping Options

We guarantee high quality pharmaceuticals because we are a registered and licensed pharmacy, so you don’t have to worry about your health care provider, employer, or any other party finding out what should be a private matter.

Did you know that your private medical records can be used against you in order to raise your insurance rates or, in some circumstances and nations, to cause you to lose your job? We value your privacy, and by using these payment options and the manner in which we use them, your bank is not directly charged by our pharmacy. This ensures that your medical needs remain as private as possible.

You will also receive a full invoice in your email with payment totals and simple payment instructions at the bottom if you desire to pay at a later time.

Note: If you need to make adjustments to a previous order, please contact us within 24 hours; otherwise, Medicines Mexico will not be held liable for inaccuracies in customer information or product presentation.


Where Do You Ship From?

As an online based pharmacy, we ship from multiple warehouses based on availability and Proximity.

How long does it take to ship the drugs to my home or office?

  • Express USA time frame: 10-21 business days.   ($24.95 USD Signature required)
  • Express World Wide time frame: 15-30 business days.  ($39.95 USD Signature required)

*Due to unexpected Postal Service changes, one of the shipping methods above could be temporarily disabled.

IMPORTANT: Please ensure your mail program is configured to accept email from sender, add our email to your non blocked email address so we may send invoices, order status and shipping confirmations. If you do not receive your invoice immediately after this, please check your spam filter and make necessary changes. 

We reply promptly to your enquiries and requests emails, but are too busy to repeatedly resend email that customers do not receive because our replies have been moved to a customers’ Spam, Junk or Bulk email folder.

Online pharmacy shipping terms and conditions.

Our team strives to process and send all orders within 72 business hours. All credit card and electronic check payments for your Relief Meds are authorized by our Payment Processor within 24 to 48 hours; once verified, your order will be completed.We will contact you if there are any issues with your order, so please confirm that the email address and phone number you provide are correct, and that any spam filtering software you use receives communication from us.

Express Shipping.
Express Shipping is a possibility.This option starts at $24.95 and increases depending on the number of medications in your order (up to 9 prescriptions). This option necessitates the customer’s signature upon delivery.Express shipping to all other places is $39.95. To ensure your privacy, all goods are transported in plain packaging. All packages are shipped from Relief Meds by parcel express mail. At our discretion, some parcels demand a signature upon delivery. There are no additional handling expenses, medicine dispensing fees, or  customs taxes. If two or more people order prescription drugs from the same address at the same time, you will only be charged for one delivery charge from Relief Meds, up to our maximum order amounts.

Notice Left
If no one is at home at the time of delivery, the status of you order on the Postal System will be updated to “Notice Left” which means USPS attempted to deliver your item and a notice was left because an authorized recipient was not available. You may arrange redelivery by visiting or calling 800-ASK-USPS, or may pick up the item at the Post Office indicated on the notice. If this item is unclaimed after five days then it will be returned to the sender. You can pay for reshipping $24.95 in order to receive a new tracking number. (Reshipping will be issued until the package is received back in our offices).

Note that on Holidays season, the Postal, USA and other countries will be extra busy; therefore a delay is expected in packages shipped during this season. We appreciate your understanding, our customer service will be happy to assist you and available to inform you the latest status on your existing order shipped, you can always contact us at Toll Free number or email address.

Order Cancellation
Due to our policy of same day payment processing, ORDERS CANNOT BE CANCELLED.

Returns And Refunds Policy

Due to government regulations and the possibility of tampering with medications, returns cannot be accepted. In case your package is returned due to no one was available to sign for it. You can pay for reshipping $24.95 in order to receive a new tracking number. (Reshipping will be issued until the package is received back in our offices).

How to find the online pharmacy drug you need.
There are many more medications available in Mexico that are not listed on our website. If you can’t find the Mexican drug or medication you require, please contact us and we may be able to help. Some products are listed only in a single dosage size or medicine type, but may be available in other dosages and forms. Our experienced Mexican pharmacy Pharmacists will do their best to accommodate your requirements. Please always specify the chemical name of the medication (and any applicable brand name) with all inquiries. Please feel free to ask about ANY drug. We will reply promptly to your request.

What you should know about brand and generic drug alternates.
Prescription drugs are a costly medical expense, especially for the elderly, those who are chronically ill and those with no or minimal drug coverage on their Health Insurance. However, each state in America has a law that allows pharmacists to substitute less expensive generic drugs for many brand name products. Depending on your prescription needs, your savings could be very significant. Before you talk with your doctor or pharmacist about switching, there are things you should know about generic drugs.

What is the difference between a generic and brand name drug?
Nothing except for the name, packaging, and the price, a generic drug is called by its chemical name; manufacturers assign their own brand name. The generic products have the same ingredients. Standard practice and most state laws require that a generic drug be generically equivalent to its brand name counterpart. That is, it must have the same active ingredients, strength, and dosage form, be it a pill, liquid, or injection. The generic drug also must be therapeutically equivalent. It must be the same drug chemically and have the same medical effect.

Do all drugs have generic equivalents?
No. Some drugs are protected by patents and are supplied by only one company. However, when the patent expires, other manufacturers can produce its generic version. Currently, about half the drugs on the market are available in generic form.

Will my doctor automatically prescribe generic drugs?
It depends on the physician. You can ask your doctor to write a prescription permitting substitution of a generic drug product when appropriate or to define the chemical name for the prescription. This will ensure you are purchasing the correct Mexico drug. Generic products will be as effective and less costly. Or, you can order only brand name products if you wish. Mexico pharmacy offers a wide selection of both Brand Name & Generic Mexico medicine. Our Mexican generic drugs are of the highest quality, selected only from the most reputable manufacturers, and are safe to replace brand name medications costing much more.