General Online pharmacy Terms and Conditions of Use Agreement
Thank you for visiting relief-meds.com pharmacy (the “Website”). PLEASE READ AND REVIEW THE FOLLOWING TERMS AND CONDITIONS OF USE AGREEMENT CAREFULLY BEFORE USING THIS WEB SITE AND ASSOCIATED SERVICES. By using this Web Site, you agree to this Terms and Conditions of Use Agreement. If you do not agree, please leave and disregard the information contained herein. Medications Mexico S. de R.L. de C.V. (“relief-meds.com”) reserves the right to change this Terms and Conditions of Use Agreement for your Mexico drug, in whole or in part, at any time without prior notice to you. Accordingly, you should always review this page prior to using this Web Site and or services in order to ensure that you understand the terms under which you are permitted access.
Your use of our Web Site
Use of Information
This Web site provides information that, while useful, must not be used as a substitute for the advice of your own physician. Information available from this Web Site is not intended to be used to diagnose any medical condition or disease. Always consult your doctor directly concerning any health problem, medical condition or disease, and before taking any new medication or changing the dosage of medications you are currently taking. Always carefully read any information provided with your medications. Relief Meds reserves the right to correct any inaccuracies or typographical errors in the information posted on this Web Site, and shall have no liability for such errors. Information may be changed or updated without notice and prices, descriptions, and availability of goods and services are subject to change without notice. Relief Meds reserves the right to substitute a brand name medication for a chemically equivalent generic medication in the event a brand name product was ordered and is not available at time of processing. Any difference in the product price will be discounted or refunded. All photos of medications used on this website are for illustrative purposes only, and may not reflect the appearance of the actual product ordered or supplied. We may re-package your medication order from the original manufacturer packaging into packaging more suitable for delivery by Registered Mail.
Not Offering Any Advice
The content is for informational purposes only and is not intended to provide specific advice for you, and should not be relied upon in that regard. You should not act or rely on our website content without seeking the advice of a professional. YOU SHOULD NOT USE THE CONTENT CONTAINED ON THIS WEBSITE FOR DIAGNOSING, TREATING, CURING OR PREVENTING A HEALTH PROBLEM OR SELF PRESCRIBING A MEDICATION. YOU SHOULD CAREFULLY READ ALL INFORMATION PROVIDED BY THE MANUFACTURERS OF THE PRODUCT ON OR IN THE PRODUCT PACKAGING AND LABELS BEFORE USING ANY OF THE PRODUCTS. ALWAYS CONSULT YOUR OWN PHYSICIAN FOR ADVICE AND TREATMENT.
Trade-Marks and Other Intellectual Property Rights
“Relief Meds” is a registered trademark of Relief Meds S. de R.L. de C.V. a registered a Pharmacy Corporation. All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on this Web Site is owned, controlled or licensed by or to Relief Meds and is protected by copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. Except as expressly provided in this Terms and Conditions of Use Agreement, no part of this Web Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, web site or other medium for publication or distribution or for any commercial enterprise, without Relief Meds express prior written consent.
You hereby agree to indemnify and hold Relief Meds, and our subsidiaries, affiliates, officers, directors, agents, co-branders, partners, and employees harmless from any claim or demand, including reasonable attorneys fees, made by any third party due to or arising out of your use of the content on this Web Site, or any content you submit, post, or transmit through this Web Site, your use of this Web Site, your connection to this Web site, your violation of this Terms and Conditions of Use Agreement, or your violation of any rights of another.
Any unprotected e-mail communication over the Internet is, as with communication via any other medium (e.g. cellular phones, postal mail), not confidential, subject to possible interception or loss, and is also subject to possible alteration. Do not send anything that you deem to be confidential. Relief Meds is not responsible for and will not be liable to you or anyone else for any damages in connection with an e-mail sent by you to Relief Meds or an e-mail sent by Relief Meds to you at your request. It is your responsibility to ensure that any SPAM filtering software you use will accept email from Relief Meds. We are not responsible for email communications not received by customers.
Links from or to websites outside this Web Site are meant for convenience only. Relief Meds does not review, endorse, approve or control, and is not responsible for any sites linked from or to this Web Site, the content of those sites, the third parties named therein, or their products or services. Linking to any other site is at your sole risk and Relief Meds will not be responsible or liable for any damages in connection with linking. Relief Meds disclaims all warranties, express and implied as to the accuracy, validity and legality of any materials or information found on those sites. Links to other sites are for convenience only and Relief Meds is not responsible or liable for any difficulties or consequences associated with using these sites. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.
Availability of Our Web Site
This Web Site is generally available to users Twenty-four (24) hours per day, Seven (7) days per week, Three Hundred Sixty-five (365) days per year. However, Relief Meds retains the right to make our Web Site unavailable at any time, for any reason, and for any length of time. By using this Web Site you agree that Relief Meds will not be liable for any damage arising out of or related to any such interruption, suspension, or termination of this Web Site and/or the services or products contained therein. Upon acceptance of these terms and conditions of use Relief Meds authorizes you to view the Content on the Web Site solely for your personal use. The material on the Web Site is intended solely for individuals enquiring about Relief Meds products or services. If you are not accessing the Web Site for such purposes, you may not use the Web Site. Use by non-individuals or their agents, attorneys or representatives of non-individuals is prohibited.
Information You Provide Relief Meds
Disclaimer of Warranties
Your Agreement to Abide by All Applicable Laws
By using this Web Site you agree to comply with any and all local, provincial, state, federal, or international laws, statutes, and regulations that relate in any manner to the use of this Web Site and the associated services or products contained therein.
Relationship between Relief Meds and users.
Relief Meds and users of our Site are independent contractors, and no agency, partnership, employment or other relationship is created or is intended to be created by the use of our Web Site.
Governing Law and Jurisdiction
This Web Site (excluding linked sites, if any) is administered and controlled by Relief Meds and its affiliates, subsidiaries, officers, directors, employees or agents from its offices in the accordance with the laws of the State of Guerrero and the laws of Mexico applicable therein. You agree that this Terms and Conditions of Use Agreement and this Web Site will be governed by and construed in accordance with Relief Meds without giving effect to any principles of conflicts of laws. You access this Web Site and/or associated services of Relief Meds at your own risk, and remain responsible for complying with the laws of the jurisdiction within which you are located. You also agree and hereby submit to the exclusive jurisdiction of the courts of the State of Guerrero to finally adjudicate or determine any suit, action or proceeding arising out of or in connection with this Web Site and you do so voluntarily.
Local Laws, Import and Export Control
It is important to note that not all of the products, services and content associated with this Web Site are available in all states or in jurisdictions outside Relief Meds. The content does not constitute an offer or solicitation to buy or sell any product, service or information to anyone in any jurisdiction in which an offer or solicitation is not authorized or cannot legally be made or to any person to whom it is unlawful to make an offer or solicitation. It is important to note that not all of the products and services are available in all states in Mexico or in jurisdictions outside of Mexico. For example, the United States Food and Drug Administration has taken the position that virtually all shipments of prescription drugs imported from a pharmacy outside the United States by a United States consumer will violate United States law. By placing an Order for product or services, you represent to Relief Meds, and you shall be responsible to ensure, that the sale, delivery and shipment of the products will not violate any import, export or other law or regulation in your home jurisdiction. Seizures of product shipments from Relief Meds, by authorities in your country are not the responsibility of Relief Meds, and Relief Meds has no obligation to re-ship or refund any consumer who has violated their local law by purchasing from Relief Meds. The terms and conditions applicable to any product, service or information will be those determined at the time of provision of the product, service or information. Please be aware of the laws of your jurisdiction or that otherwise apply to you in relation to any of the matters described in these pages. If you choose to access this Web Site from outside of the State of Guerrero or the Country of Mexico, you do so on your own initiative and you are responsible for compliance with applicable local, national or international laws. You may not use or export or re-export the Content or any copy or adaptation in violation of any applicable laws or regulations, including export laws and regulations of Relief Meds in force from time to time. This Web Site and associated services are intended as a business and commercial entity, and are therefore not intended for use by persons under the age of majority in the jurisdiction in which they reside. The material on this Web Site is owned and licensed by Relief Meds and is intended to be viewed by users in Relief Meds.
International Orders; Prices; Payment Terms; Interest;
The prices for the products and services on this Web Site are quoted, for convenience, in United States dollars, . Prices for Products shall be subject to change without any further notice. Credit terms are within Relief Meds sole discretion, and unless otherwise specified in Relief Meds invoice, payment must be received by Relief Meds prior to Relief Meds acceptance of an order. All credit card payments are processed immediately at Checkout in real time. Merchant Bank approval of the transaction funds can take a further 24 to 72 hours after initial processing. Because of same day payment processing, orders cannot be cancelled. Any disputes about Credit Card billing must be discussed with Relief Meds before contacting your Credit Card provider. If making payment by Credit Card, you agree not to initiate a “Charge back” dispute against Relief Meds for any reason. If you violate this agreement, you agree that we may disable your account and deny any future product orders from you. You further agree to reimburse Relief Meds for any costs associated with a charge back which may be charged by the Merchant Banking and or any other service providers to Relief Meds.
These Terms and Conditions and any terms incorporated or referred to herein constitute the entire agreement between Relief Meds and you relating to your use of this Web Site and the subject matter hereof, and supersede any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter, and may not be amended or modified except in writing, or by Relief Meds making such amendments or modifications in accordance with this Terms and Conditions of Use Agreement.
If any part of this Terms and Conditions of Use Agreement is deemed or determined to be unenforceable, then such part shall be eliminated or limited to the minimum extent necessary. The remainder of this Terms and Conditions of Use Agreement, including any revised portion, shall remain and be in full force and effect. This Terms and Conditions of Use Agreement are the entire agreement between us governing your use of this Web Site.
Relief Meds shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including, without limitation, delays due to backorders of requested products, mail delays, customs delays or lost shipments. Relief Meds shall not be responsible to notify the Customer in the event of such delays. The Customer shall be solely responsible to make other arrangements to purchase alternative products and any costs incurred in connection with such purchases.
How long will it take to process my new order or refill and ship my drugs?
Your order may take 72 business hours to process and ship. It takes approx 24-48 hours for your Credit Card or Electronic Check approval to be processed by our Payment Provider. Shipping information and times can be found at the Shipping terms and conditions page.
Can my wife/husband’s order be combined and shipped in the same box in order to save on the shipping cost?If you have a significant others in the same household that orders items from us at the same time we will (at your request) ship all the items in the same package and combine shipping charges. Express Shipping is $24.95 USD when ordering online only. FREE SHIPPING promotions are in effect periodically for orders over $375.00 with any quantity of medications.
How often is the list of medications updated?
The price list of items that are quoted on this website is constantly updated. Prices are stated in US Dollars. If you don’t see a drug listed please email your request to our pharmacy Customer Care center. Please confirm up-to-date prices and drug availabilities. Prices and availability change frequently, and currency conversion rates (to Mexican Pesos) change daily, so we cannot guarantee accuracy of the prices or other content quoted on this website. Sometimes the box presentation of the package may change from the picture, but the item is exactly as ordered.
What do I have to do to order from your company?
Please return to the Home Page and create an account, once you receive our Welcome email, you will be able to checkout for the products you wish to purchase.
What payment options do you accept?
We accept Credit Cards, Electronic Checks payable online (just like writing a check), Bank Wires and Money Transfers. We do not accept any other form of payment. Credit Card and Electronic Check payments are processed via our Secure Payments provider website.
IMPORTANT: Due to changes on payment processors policies, one of the payment methods above may be temporarily disabled.
How much can I purchase at one time?
You may purchase for personal use only a maximum of a 90 day supply of each of your medications (up to a maximum 4 medication). You can reorder medications at any time with a separate order/prescription. We recommend you always consult your local Physician before ordering any medications.
How do I initiate the shipment of my refills?
You have the option to order online, email, or call our Customer Care Center and place a new order for refills. Relief Meds will not ship refills without the consent and initiating request of the patient electronically. We do not store customer Credit Card information for your safety, so a new payment will be required with each order.
Can Relief Meds mail medications?
Yes, we can mail you up to a 90 day supply. There are no restrictions on the number of separate shipments. Please check for updates on the status of U.S. FDA regulations on American Citizen Imports of prescription drugs from foreign countries.
Your prices look great, but what other fees apply?
Our prices are all inclusive, they represent the cost of the medication, the review, and the Pharmacy dispensing fee. Mexican IVA taxes of 16% are not charged for medications. When comparing our prices with Canadian Discount Pharmacies, remember to include the cost of your doctor visit, prescription, health insurance, Rx Insurance, time mailing and faxing prescriptions etc. which are all required to order from Canada and of course, your loss of medical privacy in the process. There are no other handling fees, drug dispensing fees, or Mexican customs charges.
I have heard that medicines from Mexico are not as good as from Canada or the U.S.?
Not true! Brand name medications are made by the same manufacturers as drugs available anywhere in the world. Generic medicines are the chemical equivalent of brand name drugs (where available) and are made to high quality standards in Mexico. That is why every year thousands of Americans cross the border to Mexico to buy their prescription drugs and save significant amounts of money. Most of our Generic drugs are manufactured by quality pharmaceutical companies in Mexico, not India, China, Asia or other third world countries where counterfeit drugs are prevalent. Mexico is not a third world country and has stringent safety and quality standards for medications manufactured in Mexico, allowing Mexican made drugs to be the default generic for many brands sold in the U.S. Many drugs sold out of Canada are actually manufactured in countries such as India.
Do I have to come to Mexico to order prescriptions?
No, just order from relief-meds.com! Save a lot of money in time & gasoline driving to the border by ordering quality prescription drugs from Relief Meds online from the privacy and comfort of your home.
Estimated Processing Time
Estimated processing time refers to the time from when we “receive” an order until the time it ships from Mexico. We endeavor to process all orders in 72 business hours. Please plan ahead, as we would not want you to run out of existing medication before your prescription order reaches you.
Money Saving Tips
It is generally less expensive to order a 90-day supply, this way you will only be charged one delivery charge for the 90 day supply rather than one for every 30 day supply ordered each 30 days. Also, order your medications from us, not Canada or from fraudulent Indian or Chinese sellers. Always ask for our latest offers and promotions.
As a result of applicable laws and potential drug tampering, medications cannot be returned.
What are the risks of customs seizing orders coming into the US and what are the chances of customs seizing online pharmacy orders coming into the US?
It depends on how conspicuous the packaging is from the pharmacy website, and whether it is known to customs at that port. A reliable online pharmacy will not be known to customs. In the unlikely event that your order is seized you should be sent a polite note from customs informing you of this. It is to our knowledge unheard of for legal action to be taken against individual US citizens importing prescription drugs for legitimate personal use. The scale of the use of online pharmacies in the US is truly astonishing.
Here is a press clipping from south Florida on the seizure of personal shipments from online pharmacies:
Customs to stop seizing low-cost prescription drugs imported from overseas.
By Bob LaMendola | South Florida Sun-Sentinel Health Writer
October 4th, 2006.
In a move that cheered buyers of overseas medications, U.S. customs officials told members of Congress they will no longer seize prescription drugs that individuals import from other countries. The new policy, disclosed Tuesday by U.S. Sen. Bill Nelson, D-Fla., ends a controversial practice begun last fall in which the government confiscated or delayed about 40,000 individual medication packages at postal facilities for international mail, including one in Miami serving South Florida. U.S. law forbids importing drugs from other countries, but the government had looked the other way for years. Then on Nov. 17 2005, agents began intercepting drugs from Canada. Budget-conscious seniors, who can save half or more on drug prices by buying from outside the country, protested loudly. Customs officials told members of Congress in an e-mail that as of Monday, agents would no longer handle illegal shipments but would instead pass on information to the Food and Drug Administration. A customs spokeswoman told the Orlando Sentinel that the Bush administration still believes drugs from outside the country pose a higher risk of being counterfeit or adulterated, and about 10 percent of those seized overall have proven to be. The new policy is an internal change, spokeswoman Lynn Hollinger said. “We just decided to focus our resources differently. We are still very committed to protecting the American public from these medications,” Hollinger said. South Florida pill buyers said they were relieved the government changed course. “That’s great news,” said Diane Cohen, an office manager from Boca Raton, who had a shipment of the breast-cancer drug Tamoxifen from Canada seized in February. “We were being denied the right to purchase medication at a price we can afford.” An estimated 1.8 million Americans save money by buying drugs from other countries, especially Canada, which sets price limits as part of its national health system. The customs drug seizures began Nov. 17 2005, two days after the start of enrollment for Medicare’s new prescription drug program. Federal officials said the two were not related, but Democrats in Congress and many seniors suspected the effort aimed to scare them into signing up for coverage. Nelson and other lawmakers pushed legislation that would halt the enforcement, but it became snarled in election-year debate. During the summer, Republican leaders in Congress struck a compromise, saying customs agents would stop seizing drugs that individuals carried back from Canada, but did not address mail-order shipments. The language was written into a budget bill that the House and Senate passed last month. Nelson said he believed the new policy on mailed drugs, coming a month before election day, was a response to pressure from him and others. Charlotte Kammer, owner of CanAm RX Discount Drugs in Sunrise, said the seizures seemed to peak in February, then slowed. Even so, she said a number of storefronts closed this year, partly because of the seizures and partly because seniors switched to the Medicare drug plan. “Some people got scared and stopped ordering. About 5 percent, I’d say,” Kammer said. “Now there’s no problem. That’s the best news I’ve heard in a long time.” A consumer group that sponsored drug-buying train trips to Canada said the new policy falls short and called on the Bush administration to control drug prices, as Canada does. “The U.S. should be importing Canadian drug policy, not Canadian drugs, so seniors don’t have to cross the border or rely on fly-by-night Internet pharmacies to buy their prescription drugs,” said Jerry Flanagan of the Foundation for Taxpayer and Consumer Rights.